Refund Policy

1. General Refund Guidelines

2. Non-Refundable Cases

• Partially used subscription periods
• Mid-cycle cancellations
• Non-usage of the platform
• Auto-renewals where users did not disable renewal beforehand
• Custom development, installation, onboarding, configuration, or API setup once started

3. Eligible Refund Cases (Exceptional Only)

• Duplicate payment due to system or technical error
• Payment charged but service not activated
• Marwiz system failure preventing access to the purchased product or service

4. Refund Processing Timeline

• Approved refunds are processed within 7–14 working days.
• Refunds will be issued to the original payment method used.

5. Payment Disputes

• Billing disputes must be raised within 3 working days of the transaction.
• Filing a chargeback without contacting Marwiz Vision first will result in immediate account suspension.